Women’s Healthcare Resources
At Generations of Women in Redding, our aim is to offer compassionate care to the women in our community. We trust you'll discover these patient resources to be valuable, encompassing frequently asked questions about our practice, policies, billing, accepted insurance providers, and additional information.
General Practice FAQ
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We do not accommodate walk-in appointments or offer same-day new patient appointments. If you are an existing patient and require a prompt visit for a specific concern, you are welcome to contact the office and connect with your physician’s dedicated Medical Assistant. Every call will be assessed and managed according to its urgency.
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Our physicians have privileges at Dignity Health and Shasta Regional Medical Center.
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Your annual examination is a crucial preventive appointment where your healthcare provider will conduct a comprehensive physical assessment. This encompasses a breast examination, pelvic assessment, and a pap smear if deemed necessary. Additionally, it's the perfect opportunity to inform your provider of any updates to your personal history, family health background, and current medication regimen. Your doctor will assess the requirement for health screening assessments or vaccinations based on your age and health history. It's also the appropriate time to request prescription refills.
Kindly note that the yearly checkup does not encompass conversations about persistent chronic conditions or emerging issues. For discussions related to these matters, please schedule separate appointments designated for problem visits.
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We do not perform mammograms in our office. However, we can provide you with a list of local facilities that we’re refer our patients to.
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If your results are normal you will get a phone call or email notification according to your preference. If your results are abnormal you will receive a phone call from the physician or Medical Assistant.
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Please call to schedule your annual appointment 6-8 weeks prior to the date you are due to return for your yearly visit.
Policies FAQ
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For all refills, please call your pharmacy, they will fax us a refill request. Please allow 48 hours for your request to be filled. If we must see you before we allow a refill our office will contact you to set up an appointment.
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Patients often bring their babies with them to appointments and we love to meet them! We understand that busy Moms may need to bring their children at times and we will do our best to accommodate this. Although, if at all possible, we would encourage you to not bring children to your appointment so that our providers can have your undivided attention.
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We try to accommodate patients that may be late, but due to our patient volume it is at the discretion of the provider and what the schedule will allow. We typically only allow 10 minutes.
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You may request your medical record by filling out a Medical Records Request Form. This form is available online or you may ask for one at the front desk. Please allow 72 hours from the receipt of your release form for your records to be sent. We utilize an outside medical records company to copy all records. There is a fee for this service that will be billed directly to you from the medical records company.
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Please bring your insurance card, completed forms, and your copay (if applicable). Please bring any previous medical records pertinent to your visit.
If you must fill out your forms in the office we ask that you arrive 30 minutes prior to your appointment time to ensure ample time for completion. In an effort to maintain accurate records, we ask that you complete a demographic sheet each year.
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Our office will try to call one day ahead and remind you of your appointment; however, it is your responsibility to keep record of your appointment and to arrive on time. If you need to cancel or reschedule your appointment, please call 24 hours in advance between the hours of 9:00 am and 4:30 pm. For after hour cancellations we have an answering service for your convenience, they will send us a message notifying the office.
Patients who cancel appointments with less than 24 hours’ notice will be considered a No Show. Every No-Show visit will be recorded in your chart. Multiple No Show appointments can end your ability to make appointments and/or receive medical care at Generations of Women.
Billing FAQ
As a service to our patients, we submit all primary and secondary insurance claims. However, patients are ultimately responsible for payment of their healthcare services. Our billing staff is available to assist you with all billing questions. To ensure you receive the greatest benefit from your health insurance carrier, we encourage you to become familiar with your benefits including co-payment, co-insurance, and deductible, as well as referral and pre-certification requirements.
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We accept many different insurance carriers. Please view our list of insurance providers.
It is your responsibility to ensure that we have valid insurance information on file for you. You must present your insurance card at check-in for each visit. We may ask you to reschedule your appointment, or pay cash for services provided, if you are unable to present your insurance card upon check-in.
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Payment of the patient responsibility portion of your visit is due at the time of service including all applicable co-payments. For your convenience, we accept cash, checks, Visa, MasterCard, and American Express. All returned checks are subject to a $25 handling fee.
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Payment of the patient responsibility portion of your visit is due at the time of service including all applicable co-payments.
For your convenience, we accept cash, checks, Visa, MasterCard, and American Express.
All returned checks are subject to a $25 handling fee.
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If you do not have health insurance, or are unable to produce the appropriate documentation to verify coverage, you will be a “self-pay” patient.
Payment is required upon check-in. Charges will be determined based upon customary coding and billing practices and will reflect the nature of your visit and the services received. You will receive an additional bill from a separate lab facility for any lab work that is performed.
All Self-pay patients receive a 20% discount when payment is made in full on the same day that services were provided.
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Before you start, make sure you have a printed copy of your billing statement available to reference. Then the steps are: First, go to www.quickpayportal.com.. Next, enter the QuickPay code from your statement. Lastly, pay your bill.
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As a courtesy, our office will bill your insurance plan for services provided in our office – the unpaid balance is then your responsibility. If you are not covered by private insurance you will be required to pay at the time of service. Therefore it is important to have your current photo id and effective insurance card(s) available at each visit. An active coverage insurance ID card must be presented or your appointment will be rescheduled to another date when current information can be provided unless you choose to pay cash for your visit and be reimbursed when your insurance information is provided.
Co-payments are due at the time of service. If payment is unable to be collected your appointment will be rescheduled.
After insurance payment, account balances are due and payable within 30 days from the date of patient responsibility. Delinquent balances, which remain unpaid beyond 90 days, will be assigned to a collection agency.
We accept cash, checks, most major credit cards, and money orders for the payments.
Insurance Providers
At Generations of Women in Redding, CA, we accept most major insurance providers. We encourage patients to understand their coverage by contacting their insurance company for co-pays, share of cost, and out-of-pocket responsibility details. If your provider is not listed, please contact our office. Please note that we do not accept straight medical or pregnancy-only coverage through MediCal. We are dedicated to providing you with excellent care and service, and our team is here to assist with any insurance-related inquiries you may have.
New Patients
If this is your first visit in over three years or your first time with us, please complete our new patient paperwork or arrive 15 minutes early to fill it out in person. Call us to schedule or check insurance acceptance.
Existing Patients
If you are an existing patient and have visited our office within the last three years, when it's time to schedule your next appointment, call our office. Our team is here to facilitate your ongoing medical care.